From fitims at sonaq.com Fri Mar 1 04:10:00 2002 From: fitims at sonaq.com (Fitim Skenderi) Date: Fri, 1 Mar 2002 09:10:00 -0000 Subject: [Info-tech] FW: The best complaint letter EVER!!! Message-ID: <606A5D451E1B1B4ABDA382DAEDF179032074@proxyserver.sonaq.com> > ............................................................................................................................................. > Fitim Skenderi > Software Architect > Sonaq Ltd > Telephone: 0141 572 6470 > > This message and any attachments are solely intended for the person to whom it is addressed and should not be made use of or disclosed to another person without prior approval. > > If you have received this message in error please contact us directly by telephone on 0141 572 6470. > > For product information and news look at our web site www.sonaq.com > -----Original Message----- From: Grant Salvona Sent: Thursday, 18 October 2001 14:08 To: Mark McLeod; Fitim Skenderi; Sam Goodwin; Andrew Morgan (E-mail); Alun Borland (E-mail) Subject: FW: The best complaint letter EVER!!! > Subject: OT Real Life Customer Complaint Letter to NTL > > This is brilliant.....the guy REALLY knows how to complain!! > > > ============================= > Dear Cretins > > I have been an NTL customer since 9th July 2001, when I > signed up for your > 3-in-one deal for cable TV, cable modem, and telephone. > > During this three-month period I have encountered inadequacy > of service > which I had not previously considered possible, as well as > ignorance and > stupidity of monolithic proportions. > > Please allow me to provide specific details, so that you can > either pursue > your professional prerogative, and seek to rectify these > difficulties - or > more likely (I suspect) so that you can have some entertaining reading > material as you while away the working day smoking B&H and drinking > vendor-coffee on the bog in your office: > > My initial installation was cancelled without warning or > notice, resulting > in my spending an entire Saturday sitting on my fat arse > waiting for your > technician to arrive. > > When he did not arrive at all, I spent a further 57 minutes > listening to > your infuriating hold music, and the even more annoying > Scottish robot woman > telling me to look at your helpful website.... how? > > I alleviated the boredom to some small degree by playing with > my testicles > for a few minutes - an activity at which you are no-doubt > both familiar and > highly adept. > > The rescheduled installation then took place some two weeks > later, although > the technician did forget to bring a number of vital tools - such as a > drill-bit, and his cerebrum. > > Two weeks later, my cable modem had still not arrived. After > several further > telephone calls (actually 15 telephone calls over 4 weeks) my > modem arrived > ... a total of six weeks after I had requested it, and begun > to pay for it. > > I estimate that the downtime of your internet servers is > roughly 35%...these > are usually the hours between about 6pm and midnight, Monday > to Friday, and > most of the useful periods over the weekend. > > I am still waiting for my telephone connection. I have made 9 > telephone > calls on my mobile to your no-help line this week, and have > been unhelpfully > transferred to a variety of disinterested individuals, who > are it seems also > highly skilled bollock jugglers. > > I have been informed that a telephone line is available (and > someone will > call me back); that no telephone line is available (and > someone will call me > back); that I will be transferred to someone who knows > whether or not a > telephone line is available (and then been cut off); that I will be > transferred to someone who knows whether or not a telephone line is > available (and then been redirected to an answer machine > informing me that > your office is closed); that I will be transferred to someone > who knows > whether or not a telephone line is available (and then been > redirected to > the irritating Scottish robot woman)...and several other > variations on this > theme. > > Doubtless you are no-longer reading this letter, as you have > at least a > thousand other dissatisfied customers to ignore, and also > another one of > those crucially important testicle-moments to attend to. > Frankly I don't > care, it's far more satisfying as a customer to voice my > frustrations in > print than to shout them at your unending hold music. > > Forgive me, therefore, if I continue. > > I thought BT were shit, that they had attained the holy piss-pot of > god-awful customer relations, that no-one, anywhere, ever, > could be more > disinterested, less helpful or more obstructive to delivering > service to > their customers. That's why I chose NTL, and because, well, > there isn't > anyone else is there? > > How surprised I therefore was, when I discovered to my considerable > dissatisfaction and disappointment what a useless shower of > bastards you > truly are. You are sputum-filled pieces of distended rectum - > incompetents > of the highest order. British Telecom - wankers though they > are - shine like > brilliant beacons of success, in the filthy puss-filled mire of your > seemingly limitless inadequacy. > > Suffice to say that I have now given up on my futile and > foolhardy quest to > receive any kind of service from you. I suggest that you do > likewise, and > cease any potential future attempts to extort payment from me for the > services which you have so pointedly and catastrophically > failed to deliver > - any such activity will be greeted initially with hilarity > and disbelief - > although these feelings will quickly be replaced by derision, and even > perhaps a small measure of bemused rage. > > I enclose two small deposits, selected with great care from > my cats litter > tray, as an expression of my utter and complete contempt for > both you and > your pointless company. I sincerely hope that they have not become > desiccated during transit - they were satisfyingly moist at > the time of > posting, and I would feel considerable disappointment if you did not > experience both their rich aroma and delicate texture. > Consider them the > very embodiment of my feelings towards NTL, and it's > worthless employees. > > Have a nice day - may it be the last in you miserable short life, you > irritatingly incompetent and infuriatingly unhelpful bunch of twats. > From besnik.grajqevci at bt.com Wed Mar 20 11:10:29 2002 From: besnik.grajqevci at bt.com (besnik.grajqevci at bt.com) Date: Wed, 20 Mar 2002 16:10:29 -0000 Subject: [Info-tech] A eshte ky fundi i centralave telefonike, apo pershpejtim i imple mentimit te IPv6, apo te dyja dhe me teper Message-ID: <18F49733FEE5D5119A590000F8FE9A94F8878D@mbtlipnt01.btlabs.bt.co.uk> Sot e mora kete raport interesant. Fakti qe te gjithe prodhuesit e centralave telefonike kane migru (me saktesisht po migrojne) ne IP telefoni e konfirmon definitivisht vendosjen e IP edhe ne sherbimet e zanit (Voice Services). Kjo tani jo vetem qe pershpejton nevojen per implementimin e IPv6, cka eshte ngadalesu me implementimin e NAT dhe rrjetezave (subnets), por edhe rikonfirmon rendesine e qualitetit te sherbimeve (QoS). Besniku PBX Vendors Sing New Tune I'm coming off an intense - but great - week at BCR's VoiceCon2002 Conference. The crowd was large (2300+), active and involved, the sessions were well received and the exhibit floor was jammed - virtually all of the exhibitors have re-signed and are eager for VoiceCon2003. In the current economy, that kind of re-up rate has become rarer than a hot high-tech IPO. The buzz at VoiceCon, of course, was about IP telephony in general and IP-PBXs in particular. And what was new was that there are no longer any nay-sayers among the equipment vendors. None - and I mean NONE -- of the PBX vendors have a next-gen, circuit-switched, TDM product in the pipeline. They are all betting their futures - and their customers' - on packetized voice. Now to be sure, if a customer either can't justify or adamantly resists migrating off circuit switching, the "legacy" vendors - Alcatel, Avaya, Intecom, Mitel, NEC, Nortel and Siemens - retain a circuit-switched option. But the paths to a circuit-switched future are fewer and narrower than ever before. Case in point: Avaya, which used VoiceCon to announce new IP telephony offerings - call control/processing software running on Linux-based servers, new media gateways, management software and a new IP softphone. In explaining the new products to me, Jorge Blanco, Avaya's director of strategy and planning, showed one slide that I found particularly fascinating -- a "decision matrix," with various migration scenarios leading to Avaya's product offerings. What I found striking was that only one of the six or so paths led to a Definity (read: circuit switched) outcome; all the rest take the customer to an IP telephony solution. Similarly, Avaya recently released a White Paper entitled "IP LAN Telephony: The Technology Migration Imperative." Imperative! And it claims that with these new products, the company's goal is to "accelerate mass adoption of IP telephony." I usually try to ignore the marketing hype associated with new-product announcements, but this represents a huge shift in market positioning. Avaya, until recently, gave only the most grudging of acknowledgements to packetized voice. It would sell you an IP-based voice system, but you had to really want one. And Avaya's wasn't alone in this regard. At VoiceCon, however, the world changed; Nortel, Siemens, NEC, Mitel, Alcatel and the rest of the companies with roots in the PBX business all began singing a new tune: The time is right for IP telephony. The guys from Cisco may not be happy about the new level of competition, but they may find comfort in knowing that the legacy PBX vendors have validated its view of the future. Of course, there are still some tough, unanswered questions: Have the vendors changed their commission and bonus plans to emphasize the new IP-based voice systems? Will the technicians who show up to service the new systems have a clue? What about security, voice quality, traffic engineering and system reliability? And most importantly, how will customers respond? There's general agreement that IP telephony is the sole bright spot in an otherwise grim PBX market. Even so, IP shipments are expected to account for only around 5 percent of the total stations shipped in 2001-2002. And as a percentage of the total installed base, IP stations hardly register at all. But, the gauntlet has been thrown: All of the PBX vendors are intent on proving their commitment to convergence and to IP. Over coffee towards the end of the show, my colleague Sandy Borthick and I were discussing this new "reality," and Sandy came up with a historical analogy that seemed reasonable: She said "think token ring," which also had a huge and loyal installed base within the largest enterprises in the world. But token ring and its star topology, was first surrounded, then encapsulated and finally rendered irrelevant by Ethernet- and TCP-IP-based solutions. Sandy wondered whether circuit-switched voice was about to suffer the same fate. What do you think-- drop me a line in the BCR eForum--http://www.bcr.com/forum--or directly at Fred at bcr.com. Fred > Besnik Grajqevci > IP Network Engineering > BTexaCT > Advanced Communications Networks * 44 (1473) 606430 * 44 (1473) 606727 * 0775 4216500 > * besnik.grajqevci at bt.com * MLB2/1, BTexact Technologies, Adastral Park, Martlesham Heath, IPSWICH, IP5 3RE > British Telecommunications plc > Registered office: 81 Newgate Street London EC1A 7AJ > Registered in England no. 1800000 > > This electronic message contains information from British > Telecommunications plc which may be privileged or confidential. The > information is intended to be for the use of the individual(s) or entity > named above. If you are not the intended recipient be aware that any > disclosure, copying, distribution or use of the contents of this > information is prohibited. If you have received this electronic message in > error, please notify us by telephone or email (to the numbers or address > above) immediately. > > From shkumbin.hamiti at nokia.com Wed Mar 20 11:18:57 2002 From: shkumbin.hamiti at nokia.com (shkumbin.hamiti at nokia.com) Date: Wed, 20 Mar 2002 18:18:57 +0200 Subject: [Info-tech] A eshte ky fundi i centralave telefonike, apopershpejtim i imple mentimit te IPv6, apo te dyja dhe me teper Message-ID: <80E79E0EE6BCD3468E7A01C9E5BAD220E9B69E@esebe003.NOE.Nokia.com> Tung, Pajtohem plotesisht se ky trend pershpejton nevojen per IPv6. Ndersa, nese nuk ka zhvillime me te shpejta ne QoS atehere "Voice over IP" lehte transformohet ne "Noise over IP" ;-) Te fala, Shkumbini P.S. Opinions are mine and only mine. > -----Original Message----- > From: ext besnik.grajqevci at bt.com [mailto:besnik.grajqevci at bt.com] > Sent: 20 March, 2002 18:10 > To: info-tech at alb-net.com > Subject: [Info-tech] A eshte ky fundi i centralave telefonike, > apopershpejtim i imple mentimit te IPv6, apo te dyja dhe me teper > > > *** Information Technology Forum ***** > Archives: http://alb-net.com/pipermail/info-tech/ > Sot e mora kete raport interesant. > > Fakti qe te gjithe prodhuesit e centralave telefonike kane migru (me > saktesisht po migrojne) ne IP telefoni e konfirmon > definitivisht vendosjen e > IP edhe ne sherbimet e zanit (Voice Services). Kjo tani jo vetem qe > pershpejton nevojen per implementimin e IPv6, cka eshte ngadalesu me > implementimin e NAT dhe rrjetezave (subnets), por edhe > rikonfirmon rendesine > e qualitetit te sherbimeve (QoS). > > Besniku > > >